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FAQs

 

SHIPPING INFORMATION

 

MY ACCOUNT

 

PLACING AN ORDER

 

RETURNS

 

CUSTOMER CARE

 

SHIPPING INFORMATION

Is shipping really free?

Yes, shipping really is free to the Continental United States. Orders shipped to Alaska and Hawaii will be subject to freight charges and may be placed by contacting Customer Care. Special Delivery Options, including lift gate service and residential and inside delivery, are subject to standard rates.

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What is a Shipping Address?

Your shipping address is the address to which your order will be shipped. For an Alaska or Hawaii shipping address, please call our Customer Care at 877-659-1789. 

Sorry, a shipping address cannot be a P.O. Box number, Military APO/FPO address or U.S Territories address.

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When will my order ship?

Upon credit approval, in stock products usually ship the same business day. All other products, will ship directly from the manufacturer in the time specified in your shopping cart. Please refer to the usually ships column.

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How will my order ship?

Smaller products typically ship via FedEx ground and may arrive in multiple shipments. Some larger products or orders may require delivery by a semi-truck to a receiving dock. If you do not have a receiving dock, you will be responsible for pulling your order off the truck or requesting our Special Delivery Options.

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How long will it take to receive my product?

Once your order ships, products are usually delivered within 5 days of shipment.

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Can I expedite my shipping?

Currently, we do not offer an option to expedite the shipping on our website.  However, you may expedite the shipping with our Customer Care - please call our Customer Care at 877-659-1789 for rates.

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What are Special Delivery Options?

Special delivery options are services that we offer to customers who may not be equipped to receive a large order that ships via semi-truck. If you are uncertain whether or not you should request these services, please feel free to contact Customer Care at answers@industrialsupplies.com.

Lift-Gate Service

Service designed to help you remove your order from a semi-tuck if your facility does not have a receiving dock.

Inside Delivery

Service designed to deliver your order from the semi-truck to the inside of your facility, if you have a receiving dock. If your facility does not have a receiving dock, this service should be coupled with lift-gate service to remove the product from the semi-truck. 

Residential Delivery

Service fee applied to residential addresses for items that require shipment by a semi-truck.

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MY ACCOUNT

Why set up an account with IndustrialSupplies.com?

An account with IndustrialSupplies.com will provide you with many features including enable you to place an order, order history and tracking, address management, the ability to update your email address and password, easy reorder, and many more!

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I Forgot my Password, Now what do I do?

We will send you a temporary password. To receive a new password by email, please first type your email address in the email address field in the login section. Then click the "forgot password" link under the password field. In a few moments, you will receive an email with your temporary password. Use your temporary password to login and you may change your permanent password in your My Account section.

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Do I need to Login to Use your Website?

No, but you will need to register an account to make a purchase with us.

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How do I update my profile?

Click on the My Account link at the top right of the homepage to take you to your account information page. You can edit your account information, including name, address, billing, shipping, and payment preferences any time. Please make sure your profile information is correct so your orders will arrive at your desired location.

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PLACING AN ORDER

What Payment Methods do you accept?

We accept American Express, Visa and MasterCard. Open accounts on purchase order may be setup for customers ordering over the phone, at the discretion of our Accounts Receivable Department.

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What is a Billing Address?

Your billing address is the address your credit card is billed to.

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Can I check the status of my order?

Yes, you can easily check orders that have been entered online.

Step One: Click on the "Login" link on the top of the page. Please enter your log in email and password. If you forgot your password, please refer to I Forgot my Password, Now what do I do? section.

Step Two: Click on the "My Account" link on the top of the page.

Step Three: Click on the "View order history" link.

Step Four: Search for an order by using search filter.  If you would like to view the order detail or track the shipment of the order, please click on the Order #.

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Can I check to see if a product is in stock?

Yes, add any item to the shopping cart and refer to the Usually Ships column. Or, if you would prefer you can contact us at answers@industrialsupplies.com or call our toll free number 877-659-1789. Customer Care will be happy to assist you.

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Can I establish credit with IndustrialSupplies.com? Are purchase orders allowed?

An open account may be established, subject to review by Accounts Receivable, by contacting Customer Care at 877-659-1789. Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. To expedite your orders, please feel free to use one of the following credit cards; MasterCard, VISA or American Express.

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If I used a Purchase Order, where do I send my Payment?

IndustrialSupplies.com, LLC

22133 Network Place

Chicago, IL 60673-1133

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Do I need to pay sales tax for my order?

Sales tax is required only for customers in the state of Wisconsin (WI).

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RETURNS

How do I return a product?

Not satisfied with your product? Most of our products (unless noted otherwise on the product copy) within 30 days of purchase are refundable. For more details refer to our Return Policy.

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What Address do I return my Product(s) to?

When you contact Customer Care to arrange for your return, a return address will be provided for your use. 

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CUSTOMER CARE

What if I have a product question?

If you have questions about a product or the application of a product application, need, have questions about your order, or want to return merchandise, just contact Customer Care at answers@industrialsupplies.com.

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What if I Have an Accounting Question?

If you have questions concerning a credit card charge or an invoice, please contact our Accounts Receivable Department at ar@industrialsupplies.com or call 888-277-0804.

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What if I Need an Order Quote?

If you would like a quote before purchasing, please email answers@industrialsupplies.com or call 877-659-1789.

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Do you provide samples?

No, but you can order any of our products and return them within 30 days of purchase, if you're not happy with the product.

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How can I Reach Customer Care?

IndustrialSupplies.com Customer Care is available to assist you at:

answers@industrialsupplies.com

877-659-1789 (7:00am - 7:00pm CT)

Chat Live (8:00am - 5:00pm CT)

 

IndustrialSupplies.com, LLC

8123 S. 116th Street

Pleasant Prairie, WI 53158

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